Dr. Francine Gaillour

As a former practicing Internist, then healthcare technology executive, and now professional coach and business executive my entire medical career has been one of non-stop change!

In my many years of practicing on the front lines of care delivery I  witnessed the whole spectrum of patient care: fee-for-service, managed care, private practice, staff-model-HMO; consumer-driven care, point-of-service evolution, concierge practice, Patient Centered Medical Home, High Reliability Organization concepts, as well as continuous break-through in pharmaceuticals and technology.

Throughout this time I have always observed and was keenly interested in the spectrum of responses by physicians and providers to healthcare change (me included!). What led some to lead, some to follow? Some to innovate, and some to resist? And still others to courageously forge a non-traditional path? What were the underlying talents, passions, values, and needs of the physicians, executives and clinicians in each camp? What inspired them to move forward, rather than hold back? What were the drivers of burn-out, and what factors led to career fulfillment and satisfaction?

My own inspiration to become a leader, innovator and coach came when I developed a preventative medicine program for my private practice patients. When I discovered that I could break out of my routine and become an innovative teacher of patient groups, it was a revelation:

“Wow! Even with a 100% full clinical practice, I am tapping into only a fraction of my full potential! If this is true for me, it’s true for all of us physicians.”

As I continued to develop myself as an educator, leader, business executive, and then coach, my professional mission has become clearer:

Dr. Gaillour’s undergraduate work was in biomedical computer engineering at the University of New Mexico.  Her medical training was also at the University Of New Mexico School Of Medicine, where she was elected to Alpha Omega Alpha Medical Honor Society. Residency trained at the University of Washington in Seattle, she is board certified in Internal Medicine.

Dr. Gaillour received an MBA from the University of Tennessee Physician Executive program (PEMBA). Her  coach training was through the Academy for Coach Training and the Graduate School of Corporate Coaching.  Dr. Gaillour earned the Certified Professional Coach (PCC) credential from the International Coaching Federation, the most widely recognized authority on professional coaching standards.

A Certified Physician Executive, Dr. Gaillour is a Fellow and former Board Member of the American Association for Physician Leaders, the leading organization of health system medical officers and leaders. Dr. Gaillour is also an alumna of the Intermountain Healthcare Advanced Training Program in Clinical Process Improvement.

Dr. Gaillour is advanced trained in Appreciative Inquiry collaborative change process, the Arbinger Institute team development process, and Effective Facilitator group facilitation.

A one time professional member of the National Speakers Association, Dr. Gaillour’s speaking programs inspire physicians to connect to personal and shared values as the foundation for finding meaning in work.

Dr. Gaillour’s experience spans over 20 years in healthcare delivery and healthcare technology business management. She previously held the position of Medical Director and Sr. Vice President of Research and Development with HBS International, a data warehousing and clinical benchmarking company.

She served as Medical Director for IDX Systems, responsible for electronic medical record strategy, including ambulatory and hospital systems for integrated healthcare organizations.

As a healthcare transformation consultant for many years, Dr. Gaillour has supported clinical and leadership teams of every type, including private group practices, community health centers, integrated health systems, academic health systems, and the Military Health System.

Dr. Gaillour’s transition into healthcare leadership came after twelve years of practicing Internal Medicine with  Lakeshore Clinic, Kirkland, WA, and with Group Health Cooperative, Bellevue, WA.